Business FAQ



How much does it cost to join The Give Back Campaign?
How do I pay for my donations?
How do I process a transaction?
Will the system automatically notify me of a payment due from my account?
Can I change my % rate I offer?
Can we offer a promo bonus for a period of time?
Can I view all my transactions?
Can I see what organisations I have supported?
Can I claim a tax deduction for my donations?
How does The Give Back Campaign make money?

How much does it cost to join The Give Back Campaign?
Joining the program is just $295 pa in Australia. $295 USD in all other countries.

How do I pay for my donations?
The Give Back Campaign will direct debit from your account each fortningt the amount owed to charitie splus transaction fees.

How do I process a transaction?
Once you have our Merchant App on your phone or tablet or via your PC, follow the three simple steps. Ask the customer for their phone number, enter the amount spent and your merchant pin number and press submit. You've just submitted a transaction. You can also now process transactions via our consumer app when the consumer presents their app to you at time of purchase payment.

Will the system automatically notify me of a payment due from my account?
Yes we will send you an email prior to the fortnightly direct debit request.

Can I change my % rate I offer?
Yes you can change the % or $ Give Back rate whenever you choose.

Can I offer a promo bonus for a period of time?
Yes you can and this rate will override the standard rate you have for the duration of the bonus period.

Can I view all my transactions?
Yes you can view all these by date of transaction.

Can I see what organisations I have supported?
Yes each transaction triggered by a supporter will provide you with who made the purchase, the organisation who benefited and the individual campaign.

Can I claim a tax deduction for my donations?
Yes all organisations that you have contributed to will issue you with a tax deductible receipts if they are registered to issue such receipts. If the organisation isn't registered to give tax deductible receipts you wont be able to claim the donation as such.